Our Trust Programme™ is a 5-point commitment to delivering outstanding customer service and enhanced consumer protection.
Australia’s First Electricity Bill Savings Guarantee
If you have opted for Solar Analytics as part of your solar system, we guarantee that solar systems purchased and installed through our platform will generate 90% of the kilowatt-hours that was agreed upon at the time of design and preparation of your bid document. 90% accounts for all seasons and is not a short-term snapshot, taking into account weather variance factors caused by changes in sunlight, soiling, and temperature variations.
At the end of the 12-month anniversary of the fully operational system, if the cumulative kWh generated by the system is less than the guaranteed production, then we will pay you an amount equal to the difference in kWh, multiplied by a predetermined electricity rate.
Installer Workmanship Warranty
Our approved installers are professional and apply a craftsman’s touch to your installation.
Solar System Manufacturers Warranty
For at least 12 years after installation of inverters and panels the manufacturer guarantees your system components to be free from material defects under normal usage conditions. Manufacturer’s warranty also includes minimum power production ratings for each panel and a number for 30 years. If any system component fails to meet warranted conditions, the manufacturer will replace, or repair, defective equipment at no cost to you.
Post Installation Review by Independent Electrical Engineers
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